Help & Support

There are various ways to get help and support with LinuxGSM.

Google

Its always a good idea to use Google before posting your questions. Many questions people ask have been asked before. So to save time always use google before posting a question. google.com

Documentation

install

GitHub Wiki

The GitHub wiki is a useful resource for all LinuxGSM related topics.

General Support

steamcmd

Steam Group

LinuxGSM has a Steam Group where you can get general support for LinuxGSM related stuff.

Bugs/Features

github

GitHub Issues

LinuxGSM has a GitHub Issues page where you can submit any bugs and feature suggestions.

Community

Discord

Join the LinuxGSM Discord community server. Discuss your LinuxGSM setup, get help and advice.

Getting Support Guide

We want to help out server admins as best as we can however, our time is limited and is best spent on developing LinuxGSM. Please use this guide to help youself get the correct support.

Help us by researching your issue, posting it in the correct place and provide the correct information to help us to resolve YOUR issue.

Specific Game Server Issues

If your issue is with the game server and not LinuxGSM you should check out any official game forums. We are not experts in all 78 servers so official game developer forums could provide better support for game server specific issues.

Search Before Posting

Official Documentation

The LinuxGSM website and Wiki is full of useful information that covers most LinuxGSM topics.

Google your Error

It is likely that somebody already come across your issue already. Save yourself time by using Google to search error messages.

"Google is how I learnt and still learn to use BASH and develop LinuxGSM.” - Daniel Gibbs

Update LinuxGSM

Make sure LinuxGSM is up to date. LinuxGSM is regularly updated and your problem may have already been resolved.

./gameserver update-lgsm

Post in the Right Place

Many people incorrectly post problems on GitHub. GitHub is ONLY for LinuxGSM bugs, feature suggestions and code contributions; NOT for general support.

General support is available on the Steam group and discord. There are many volunteers that may be able to help your issue.

Any GitHub issue that is suddenly closed by moderators has been deemed not suitable for the GitHub issues page. Please post elsewhere. If in doubt contact us on discord or post on the steam group. But don't worry it's not that we don't like you, we just need to keep GitHub issues relevant to LinuxGSM development to speed up our workflow.

Post Useful Information

If you have an issue it is vital that you provide as much useful information as possible. This helps us resolve issues quicker. Without it we simply cannot help. When posting about an issue provide the following:

Minimum Information

  • The game server you are running (e.g. Rust/CS:GO).
  • The link from ./gameserver postdetails command.
  • The context of your error and the exact outputs.

If you are unable to use postdetails

  • Your Linux distro and version (e.g. Ubuntu 16.04 x64).
  • Your kernel information ( uname -a )
  • Your versions for glibc ( ldd --version ) and tmux ( tmux -V )

Additional Information - that is usually useful

  • Any useful log in /home/gameserver/log (use pastebin or equivalent).
  • Any useful screenshots.
  • Your basic server hardware (CPU/RAM/Storage/Bandwidth).
  • Any test you have already tried.
  • Any relevant information you think will help.